Skip to main content

" Attitude Virus " - A Threat to Organizations!

" Attitude Virus " - A Threat to Organizations!

Last Sunday evening I was at this big Super Market chain next to my house well known for Customer Service where I buy groceries regularly. For once, there was no one in line and I walked right up to the first position in the queue. There is a new gal in this Super Market that I try to avoid. I really wonder if she was ever trained before she got placed in the billing counter. Last time when I asked the reason for delay in billing she said she hates working on the computer and wished she didn't have to use it! Welcome to the real world, sister! I found she is extremely slow and the queue in her counter recently have been horrible due to this.
Well, I have no problem with new employees. Sometimes a fresh new face can make the experience tolerable. But not hers!
As I walked up to the counter I glanced over to see one of the "regular" employees who has known me for some time. He had a big smile on his face and said, "How was your week end sir ?" I immediately answered, "It was great, thank you for asking!"
With that I looked at the gal who was handing over the bill to me and after making the payment I said to her, " Thank you and have a nice evening!" To which she replied with a long face, "If I can get out of here early, it will be a better evening" !
Two employees, same shop, two totally different attitudes, and which employee will the customer prefer to go back to? I think it shouldn't be hard to guess. Entrepreneurs may be familiar with this employee symptom which is popularly known as"Attitude Virus"!
The Attitude Virus is everywhere. It's contagious and it can spread in minutes. It infects the employees and kills motivation. Symptoms include rudeness, poor service,lack of motivation, and increased stress. The non-performing and under-performing employees carry this virus and soon it infects the healthy employees which eventually threatens the bottom line and the very existence of the organization itself.Long term effects result in employee turnover, low productivity, customer complaints, poor sales and a drain on profits. One bad attitude, like one bad apple, can infect the entire organization.
Let me give you a check list of the symptoms exhibited by the Attitude Virus infected Employees. Check out whether they, (1) Miss too much work (2) Come in late too often (3) Make too many mistakes (4) Gripe and argues all of the time (5)Upset others to the point of disrupting their work (6) Complain now and then (7)Are a nuisance (8) Violate company policies more than most (9) Talk too much or too little (10) Seem to be in their shell all of the time.
I am sure all the above mentioned symptoms are very common among our employees but we don't act on it most of the time. This is easy to clear up only if we understand about it and if we ask about it. Don´t lose employees because we are sticking our head in the sand. Let's take a deep breath and get to the bottom of it. We will feel better and both we and our employees will benefit. That's a promise!
If your employee exhibits the behavior in Items 1-5, the solution may be termination; if the employee is more like Items 6-10, the solution may be to counsel and change his/her attitude. Attitude is everything when it comes to business. You can be taught all of the skills and procedures to correctly do any job, but I believe you can't be taught to be nice. I think it is a never-ending battle to try to teach people to be nice, that in the long run, will leave you exhausted and in the meantime, will drive away your customers!
Business for every one today is going through a critical phase due to recession and high competition. Creating a positive culture that can attract, motivate and retain customers and employees is the biggest challenge entrepreneurs face today.

 source: google

Popular posts from this blog

Overview of Social Media Marketing

Social media marketing refers to the process of gaining traffic or attention through social media sites. Social media itself is a catch-all term for sites that may provide radically different social actions.

Use social media marketing to listen, analyze, publish, and engage across networks. Align your marketing, customer service, and sales efforts on social — strengthening customer relationships.

Listen and analyze. Hear conversations from over 650 million different sources with social listening tools. Discover what consumers are saying about your brand, your products, and your competitors. Discover trending topics and influential conversations — then use that information to inform your marketing decisions.
Plan and publish. Plan, execute, and track social media marketing campaigns. Customize and craft your content from multiple sources, while protecting your brand with configurable approval rules and a full audit trail. Manage social strategy, tailor campaigns, and drive social awareness…

Future Of Digital Marketing

The Origin of Digital-Marketing: The term 'digital marketing' was first used in the 1990s. In the 2000s and the 2010s, digital marketing became more sophisticated as an effective way to create a relationship with the consumer that has depth and
While the term 'digital marketing' may not have been used until the 1990s, digital marketing itself has roots to the mid-1980s when the Soft Ad Group, now ChannelNet developed advertising campaigns for several major automobile companies, wherein people would send in reader reply cards found in magazines and receive in return floppy disks that contained multimedia content promoting various cars and offering free test drives.
The rapid evolution of digital media has created new opportunities and avenues for advertising and marketing. Fueled by the proliferation of devices to access digital media, this has led to the exponential growth of digital advertising.
In 2012 and 2013 statistics showed digital marketing remained a gro…

Why Digital Marketing and Web 2.0 Important To Business?


Digital marketing technology helps you understand and reach your audience most effectively so you can generate the most revenue.  For advertising campaigns, ad serving technology makes it possible to serve the right ad at the right time to right person.  That means your advertising is being as productive as possible. When technology is working for you, you’ll understand your audience at a whole new level, and it will show up on your bottom-line.

NEED FOR THE STUDY The pace of change in today’s business environment is faster than ever. New markets, technologies, and opportunities are arising on a daily basis. Current ways of doing business need to be adapted or they will become outdated. Organizations and enterprises have to become agents of evolution to be successful; as victims of evolution they risk failure. With so many dynamics operating in the global economy, Digital Marketing is now more than ever an effective tool to make a company stand out from the pack.

The pe…