29 March 2014
As consumers there are actions that should be taken to ensure that you are well informed before buying a product or service, this is to ensure that consumers get what they pay for and problems with a product or services are solved quickly and to their satisfaction. You have the responsibility to be fair and deal with problems quickly. Consumer Responsibilities are actions that all consumers should take to ensure that they are well informed before buying a product or service. Also that they get what they pay for and any problems with a product or service are solved quickly and to their satisfaction.
Some of your responsibilities as consumers are outlined below:
It is the responsibility of a consumer to buy a product after having a thorough knowledge of its price and quality. He should enquire about the price from 2-3 shops and if possible from government stores to get an idea of its price. He can have the knowledge about the quality from his own experiences, from the experiences of other persons and through the medium of advertisement. Hence it is the duty of the consumer to buy quality product at right price only.
Generally, the sellers often cheat consumer by using unfair weights and measures. The consumer should ensure that he is getting the product of right weight and measure. He should check the weights and balance. He should not buy a product which has been weighed along with its packing. Therefore the consumer should remain vigilant when the seller is measuring or weighing the product. For eg:- While buying cloth, ensure that the shopkeeper is not stretching the cloth while measuring
It is the duty of the consumer to read the label of the product. It should have complete and true information about the product.
Often the product is not that attractive as it is made out in the advertisement by the seller. Hence, the duty of consumer is not to be misleading by the attractive advertisements. For eg:-axe advertisement (image of girls following…there is also a case on axe company for this)
It is the duty of the consumer to beware of misleading schemes. These days almost every product in the market is available with a gift, discount, or a free product. Often a consumer allured by such schemes and buys such products even when it is not needed because he is getting one item free.
The fact is that the seller has already inflated the price of the product and recovered its cost price in the scheme. Hence the consumer should be aware of the fact that he is getting anything free and should not b unwanted things in greed. For eg:- For example, a free comb with soap, a discount of on the soap or one free soap on buying one.
Often the consumer does ask for a bill or cash receipt in order to avail sales tax. Later on, if the product comes to be defective, he becomes helpless. Hence it is the duty of the consumer to get the cash receipt, and warranty card, etc. so he may be able to go to the consumer co; for the redressal of his grievances.
For eg:- while purchasing Tv, he should get a bill and warranty from the shop.
It is the duty of the consumer to make purchase from the reputed shops or government like super bazaar, cooperative stores, etc. By making purchases from such shops, the consumer can escape from the malpractices of the
The consumer should discharge his duties of responsible citizen. He should not buy from black market and in excess of his requirements. In case of scarcity, like milk in summer, only required quantity should be purchased, so that others may able to get some. For eg: Piracy of movie DVDs
Often the consumer buys cheap products which are not durable or are not safe. Therefore, it is the duty of the consumer to buy products with standardization marks and is safe in every respect. Eg: check the ISI mark, bar codes, AGMARK etc.
It is the duty of the consumer to use the product as per its instructions. For eg:- if a medicine carries instructions-'Store in cool place-it should be stored in the fridge. This would help in prevention of any damage to the medicine and loss to the consumer.
These days the seller is trying to cheat the consumer in every possible way to earn maximum profits. It is the duty of the consumer to be aware of his rights. If a consumer is cheated by a seller, then he should lodge a complaint rather than to remain a silent spectator.
Posted by sayali mahadik on March 29, 2014