27 March 2014

Job Satisfaction-Survey Report

                      A STUDY ON JOB SATISFACTION
                              (Relationship with BOSS)


Job satisfaction is defined, as employee’s judgment of how well his job on a whole is satisfying his various needs. It is a pleasurable or positive state of mind resulting from appraisal of one’s job or job experiences.
Relationship with Boss plays a key role in an employee’s job satisfaction along with other factors. The factors can been explained based on the motivational theory adopted by psychologist Frederick Herzberg, who theorized that job satisfaction   and job dissatisfaction act independent of each other.
 According to Herzberg, individuals are not content with the satisfaction of lower-order needs at work; for example, those needs associated with minimum salary levels or safe and pleasant working conditions. Rather, individuals look for the gratification of higher-level psychological needs having to do with achievement, recognition, responsibility, advancement, and the nature of the work itself. This appears to parallel Maslow's theory of a need hierarchy. However, Herzberg added a new dimension to this theory by proposing a two-factor model of motivation, based on the notion that the presence of one set of job characteristics or incentives leads to worker satisfaction at work, while another and separate set of job characteristics leads to dissatisfaction at work.
Thus, satisfaction and dissatisfaction are not on a continuum with one increasing as the other diminishes, but are independent phenomena.
This theory suggests that to improve job attitudes and productivity, administrators must recognize and attend to both sets of characteristics and not assume that an increase in satisfaction leads to decrease in unpleasurable dissatisfaction.


Federal Bank Limited is a major Indian commercial bank in the private sector, headquartered at Aluva , KochiKerala. It is the fourth largest bank in India in terms of capital base. As of 18 April 2013, Federal Bank has 1124 branches spread across 24 states in India and 1272  around the country (across 108 metro centres, 224 urban centres, 384 semi-urban locations and 87 rural areas).
 The Bank operates in four segments: treasury operations, wholesale banking, retail banking and other banking operations. Treasury operations include investment and trading in securities, shares and debentures. The Bank's products and services include working capital, term finance, trade finance, specialized corporate finance products, structured finance, foreign exchange, syndication services and electronic banking requirements.
During the period of 2006-07, the Bank entered into a joint venture agreement with IDBI Ltd & Fortis Insurance International N V for incorporating a Life Insurance Company under the name of IDBI Fortis Life Insurance Company Ltd. During the year 2007-08, the Bank opened their Representative office at Abu Dhabi, Capital of UAE for the gateway of the bank to the whole of Middle East and also as an interface between their existing customers of GCC countries and its Branches /Offices in India. In March 2008, the Bank's joint venture life insurance company, IDBI Fortis Life Insurance Company Ltd commenced their operation. During the year 2009-10, the Bank opened 60 new branches and 115 new ATM centres. During the year 2010-11, they opened 71 new branches and 73 new ATMs. As on March 31, 2011, the total number of branches and ATMs of the Bank increased to 743 and 805 respectively, as against 672 and 732 in the last financial year. As of March 31, 2011, the Bank had two A category branches and 78 branches designated as B category for handling the foreign exchange business.

Our Mission & Vision

·         Become the dominant "numero uno" bank in Kerala and a leading player in target markets.
·         Be the ‘trusted' partner of choice for target (SME, Retail, NRI) customers.
·         Be a customer-centric organisation setting the benchmarks for service.

Ø The objective of the study was to understand and interpret the effectiveness of the reporting manager towards the employee’s job satisfaction. 
Ø To understand the attributes responsible for the relationship between the Boss and Subordinate responsible for satisfaction.
Ø To find a relationship between Leadership style and Job satisfaction.
 Keeping the above points in my mind, the questionnaire was prepared with an effort to cover all aspects of job satisfaction of an employee with his/her relationship with Boss.

Area of study:
 I have opted for the Questionnaire method for doing the Study of Performance Appraisal. The questionnaire was prepared by me along with the assistance of Prof.Cabral and I had taken it along when I visited the organization for collecting the necessary information. 7 individuals filled up the questionnaire.


Following are the steps in which the project was undertaken:
Ø Define the objective of the study.
Ø Prepare a questionnaire relating to the objective of the study.
Ø Conduct a survey.
Ø Analysis and Interpret on the data collected.
Ø Conclude the project by giving suggestions on the basis of outcomes.

Method used:

The questionnaire method was used for the data collection as it was much better and appropriate to find out the responses of the employees through questionnaire. It also gives the exact information that one always looks for and also provides accurate results. With the help of questionnaire, statistical representation of the study is possible which helps in understanding the data in a more logical manner.

With respect to the analysis of the data, the employees of federal bank bandra (w) maintain a good relationship with the Boss leading to job satisfaction.
Attributes such as granting leave, realisation of work and concern for task/people are directly linked to job satisfaction.
Leadership style by the Boss towards the employees can also be related to job satisfaction.
 Thus we can conclude that relationship of an employee with the boss is a factor relating to job satisfaction.
I would recommend the staff of Federal Bank Bandra branch to continue maintaining their relationship and an equal level of understanding and concern from the Boss for the growth and prosperity of the organisation.

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