total quality..

TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.
Traditional working
¢  Overproduction
¢  Inventories
¢  Defective products
¢  Untapped resources
¢  Misused resources
¢  Delays (waiting time)
¢  Process
¢  Motions
     What is wrong with Traditional View?
¢  Acceptable product quality can be achieved by discarding defective products during inspection.
¢  Shoddy products with sloppy procedures may be continuing.
          No guarantee that only good products & services go to consumers.
             Modern Quality Management
¢  Quality management programs are viewed as productivity improvement programs. (Quality drives the productivity machine)
¢  Every piece of business must be done right the first time.
¢  Every piece of business must continue to improve.
            Change in working 
¢  Top management commitment & involvement
¢  Customer involvement
¢  Design products for quality
¢  Designing & controlling production process
¢  Developing supplier partnership
¢  Customer service, distribution, and installation
¢  Building teams of empowered employees
              Process improvement tools
  1. Flow charts
  2. Check sheets
  3. Histograms
  4. Pareto diagrams
  5. Cause-and-effect diagrams
  6. Scatter diagrams
  7. Control charts.

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