25 June 2018

Use AI and chatbots to succeed exponentially in the digital era!

Image Source : freshdesk.com

AI refers to intelligent machines that work and think like humans. All it  needs is to have information about the world that is known and other features like reasoning, problem-solving, perception, learning, planning. It can function intelligently and independently. AI is Machine that solves problems which are done by humans with our natural intelligence.
  • Machine learning - learning about a specific topic and getting all the knowledge about it and be expert in it.
  • Artificial Intelligence - that think like a human, it collects all the information and then react and give the answer after analyzing.
What is Artificial?
Which is not human or not natural, something which is made by humans, basically it is not real or original.

What is Intelligence?
It is the ability to learn, understand, and deal with situations. It helps to apply the knowledge in the real-life situations. It is the ability of a person for reasoning, problem-solving, perception, learning, planning and analyzing and reacting in that situation.

Why it is artificial intelligence and not knowledge or wisdom?

Wisdom is how one uses one’s knowledge, experience, understanding, common sense and behaving maturely. Wisdom also helps in defining ethics, essentially what is right and wrong.

Knowledge is the information gained through learning, experience, and reasoning.

Intelligence is the mixture of both wisdom and knowledge. It has both the qualities like it has the knowledge and the ability to understand and take the right step.


What is Chatbot?

It is a tool of AI for business. It is a messaging bot. It is a program that helps to do conversation through messaging. It covers a specific and specialized conversation. It can also be in audio which is converted into text form like Google.

What are Chatbot benefits?
  • keeping up with recent trends
  • Improved Customer Service
  • Extensive Customer Assistance
  • Always-Available Customer Support
  • Proactive Customer Interaction
  • Increased Customer Engagement
  • Monitoring Consumer Data & Gaining Insights
  • Better Lead Generation, Qualification, and Nurturing
  • Easier Approach to Global Markets
  • Cost Savings
  • Automation of repetitive work
  • Personal Assistant
  • Provides 100% satisfaction to customers
  • 2018 Chatbot Statistics

What is the user experience?
The user experience till now is positive from all the information got. The customers are finding it more interactive, the engagement level is increased, the users are finding it more comfortable having a conversation with bots, the bots are giving a better experience to the users. The chatbot is the next revolution in the e-commerce and online field. It can surely be used in many other ways too.

Types Of Bots

  • Ordering/Booking Bot
  • Feedback Bot
  • Customer Support Bot
  • User Onboarding Bot
  • Event Invite Bot
  • Education/Training Bot

We can surely make use of chatbots to succeed exponentially in the digital world.

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