Now,
we see AI everywhere, even in the the vernacular space. Vernacular.ai provides
an AI-based voice automation platform.
Essentially,
VIVA that helps accelerate engagement
strategy and utilizes speech recognition and natural language understanding
(NLU) technology.
In
all sectors most
call center queries are repetitive in nature and do not require human
intervention. Therefore, AI can indeed play a wonderful role if programmed with
a high level of accuracy given the complexities of Indian languages. “The
result is that one can deliver higher customer satisfaction (CSAT) scores for
our clients compared to the previous human agent only model," Sourabh
Gupta, the Co-Founder and CEO of Vernacular.ai has stated.
While it has been known for a while
now that voice and vernacular are game changers that would transform the way
Indian businescases operate and impart customer service, businesses had
struggled to incorporate the diversity of Indian languages. There was no
complete package that would work as a single, unified platform with the ability
to interact with the backend processes of systems, typically in English
Now that there is a AI and NLP-based
platform, with up to 95% accuracy rate, there are two major aspects of improving
the customer experience:
- Call center automation
- Voice assistant for apps
The result is that businesses can now
speak the customer's language and enhance customer experience with voice-based
interactions in local languages while up to 80% costs.
This has certainly made more
companies connect effectively to their customers.
Is that that the key aim of all
businesses is? So, yes business always benefits by embracing new trends like
AI, whether vernacular or otherwise. The world has changed, should we not
change too and grow further?
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