Create AHA moments of success through 8 Steps of a customer journey map !

The greatest thing we can do is understand our customers journey so that they always remain with us.  This requires us to take a few simple steps as the video below explains. Surely this is not impossible and does lead to a AHA moment where we are clear about what they want and how we could help and thus form a long lasting bond with the customers, both current and potential, This is what all great businesses are all about.